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You can raise a request for support using the options provided.</p>","portalBaseUrl":"/servicedesk/customer/portal/1","onlyPortal":true,"reqTypes":[{"id":"17","name":"Account deletion request","descriptionHtml":"<p>We're sad to see you go, and would greatly appreciate any feedback you could share to help us improve.</p>\n<p>Note: Patina Project is completely free to use and entirely independent of Stitchdown and its subscription services.</p>\n<p>Account deletion is irreversible. 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Select this option and we'll help you out.</p>","icon":10549,"iconUrl":"https://patinaproject.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10549","groups":[1],"key":""},{"id":"18","name":"Pair transfer request","descriptionHtml":"","callToAction":"Pair transfer request","introHtml":"<p>Transfer a pair to new owner.</p>","icon":10514,"iconUrl":"https://patinaproject.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10514","groups":[1],"key":""},{"id":"21","name":"Remove Thunderdome pair (previous years or after registration only)","descriptionHtml":"<ul class=\"alternate\" type=\"square\">\n <li>If you want to hide the pair from your collection, please go to your pair in the app > Edit > scroll to bottom > I no longer own this.</li>\n <li>If you want to delete a pair from the current Thunderdome, you can do this yourself while the registration is still open. 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First, <a href=\"https://www.stitchdown.com/stitchdown-patina-thunderdome-2024-25-the-boot-shoe-aging-contest/\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">review the Stitchdown Patina Thunderdome contest rules here</a>.<br> 2. Ensure your photos are a reasonable size and in a standard format (avoid non-standard formats like RAW).<br> 3. Before uploading, make sure you’re on a stable WiFi connection. Using mobile data may result in failed uploads.<br> 4. When submitting your Thunderdome photos, confirm that the upload completes—confetti will indicate a successful upload!</p>","callToAction":"Thunderdome support","introHtml":"<p>Need help submitting your Thunderdome photos? Select this to request assistance.</p>","icon":10502,"iconUrl":"https://patinaproject.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10502","groups":[1],"key":""},{"id":"20","name":"Trouble signing in","descriptionHtml":"<p>Please sign in with the same method that you used to create your Patina Project account. For example, if you used \"Sign in with Google,\" signing in with email and password will not work.</p>","callToAction":"Trouble signing in","introHtml":"<p>Need help signing into your Patina Project account? Select this to request assistance.</p>","icon":10513,"iconUrl":"https://patinaproject.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10513","groups":[1],"key":""},{"id":"12","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10527,"iconUrl":"https://patinaproject.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[],"key":""},{"id":"5","name":"Licensing and billing questions","descriptionHtml":"","callToAction":"Licensing and billing questions","introHtml":"<p>Choose this if you have questions about licensing or billing.</p>","icon":10536,"iconUrl":"https://patinaproject.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10536","groups":[],"key":""},{"id":"7","name":"Product trial questions","descriptionHtml":"","callToAction":"Product trial questions","introHtml":"<p>Trying out our product and want more information? Select this and we'll be happy to answer your questions.</p>","icon":10541,"iconUrl":"https://patinaproject.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10541","groups":[],"key":""},{"id":"14","name":"Report a bug","descriptionHtml":"","callToAction":"Report a bug","introHtml":"<p>Tell us the problems you're experiencing.</p>","icon":10545,"iconUrl":"https://patinaproject.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10545","groups":[],"key":""},{"id":"15","name":"Suggest a new feature","descriptionHtml":"","callToAction":"Suggest a new feature","introHtml":"<p>Let us know your idea for a new feature.</p>","icon":10535,"iconUrl":"https://patinaproject.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10535","groups":[],"key":""},{"id":"16","name":"Suggest improvement","descriptionHtml":"","callToAction":"Suggest improvement","introHtml":"<p>See a place where we can do better? We're all ears.</p>","icon":10539,"iconUrl":"https://patinaproject.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10539","groups":[],"key":""},{"id":"1","name":"Technical support","descriptionHtml":"","callToAction":"Technical support","introHtml":"<p>Need help installing, configuring, or troubleshooting? 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